Customer Service

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FEM recognizes all SIU faculty, staff and students as its customers and observes a customer service policy in performing services for the SIU community.


Facilities & Energy Management strives to continually provide the SIU academic, administrative, and student community with quality services that exceed customer expectations in a responsive, professional, friendly and courteous manner at competitive costs.


Admin staff members have been assigned to handle difficult problems concerning services provided by any area that reports to Facilities & Energy Management. Specific problems or concerns can be addressed by calling (618)453-6793 or e-mailing
Customer suggestions concerning any of Facilities & Energy Management's areas are welcomed and encouraged.